Applications Support Administrator

Dallas, TX

Full Time

Information Technology

Mid Level

United Texas Bank is a Dallas-based Texas business bank focused on providing creative, solution-based service to help our clients achieve financial success. The strength of UTB is based on our ability to listen and react to our customer’s needs in a timely, personal, and professional manner.
We are currently seeking a highly qualified and motivated individual to join our team as an Applications Support Administrator. This position reports to the Chief Technology Officer (CTO) onsite at our north Dallas office.

What You’ll Do:

Setup and maintain user access of bank related applications.
Support bank related applications including core banking platforms, Federal Reserve systems, wires, treasury management, compliance and accounting applications.
Manage onboarding and offboarding employees.
Conduct and maintain inventories of user software licenses and subscriptions.
Conduct annual role-based access reviews of bank related systems.
Work with users to resolve or escalate issues expediently and accurately.
Respond and provide evidence for audit requests.
Potential after-hours on-call support.
Perform other duties as required.

Position Requirements:

3 years of experience supporting a bank or financial institution.
Experience in supporting a core banking platform such as Jack Henry.
Experience in supporting Federal Reserve systems.
Experience in supporting wires, treasury management and systems.
Experience in supporting accounts payable and compliance systems.
Experience with audit requests.
Experience with multi-factor authentication (MFA) methods.

Education/Licensing

An associate degree in computer science or related fields is a plus.
Certification from CompTIA such as A+, Network+, Security+ and/or Cloud+ is a plus.
Certification from Microsoft such as M365 or Azure is a plus.
Excellent customer service skills including listening and interpreting user requests
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.

UTB Employee Benefits
As a full-time UTB employee you’ll enjoy an array of benefits including a generous Paid Time Off allowance available for use during your first year along with a great paid holiday schedule. We also offer our employees a selection of other benefits including:

Medical
Dental
Vision
Telehealth
Health Reimbursement Arrangement (HRA)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401K with Employer Match

Life Insurance – Employer Provided
Supplemental Life - Voluntary
Short-term Disability
Long-term Disability
Employee Assistance Program
Prescription Discount
Discount Legal Services
ID Theft Protection Services

UTB is an equal opportunity employer. Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Applications Support Administrator

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